Frequently Asked Questions

DO You AlLOW PETS?

Many of properties are Pet Friendly, but it is a owner decision if pets are allowed.  When allowed, your pet must be one year of age or older, have had health checks and shots, and be spayed or neutered.    You will have to sign a pet addendum as part of your lease and are asked to pay a monthly pet fee of $45 per pet.

Service or companion animals that assist tenants with special needs will always be accepted, provided acceptable documentation according to HUD is submitted. A pet fee will not be charged for a service or companion animal.

Baby-sitting or care taking of any other person(s) animals or pets is prohibited.

Are there any Breed Restrictions for dogs?

Yes.  Unfortunately, because insurance companies have bred restrictions our owners have to as well or risk having their policy cancelled or claim rejected.  

The following breeds are not allowed: Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chows Chows, Doberman Pinschers, Akitas, Wolf-hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies, and any mixed breed with any of the listed breeds in their lineage.

I FOUND A PROPERTY I'M INTERESTED IN.  NOW WHAT?

If you have questions not answered in the rental description call 860-613-6290 or email rentals@robertcwhite.com.  Schedule a showing by contacting the office (860-613-6290 or rentals@robertcwhite.com).  After you view  an apartment you love, put in an application.  A link to the online application can be found on the rental listing. 

HOW DOES THE APPLICATION PROCESS WORK?  

We process complete applications Monday to Friday from 9am to 5pm.  For an application to be considered complete we require a fully filled out application and an application fee from each person over the age of 18.

Check out our rental criteria page for more information.

HOW LONG DOES IT TAKE TO GET AN ANSWER?

We process applications within 24 hours of receiving them - usually much quicker than that.  Final approval depends on verification of income and landlord rental history.  Sometimes previous landlords takes a few days to get responses back.  Typically it takes 2-3 days for the application review to be completed and for you to get an answer.

I WAS ACCEPTED.  NOW WHAT? 

Once you have been accepted, your rental will be put on hold for 24 hours.  In that time, a non-refundable hold fee of 1 month's rent must be paid.  This payment will convert to your first month's rent upon move-in.   We will coordinate a time for a lease signing soon after you being accepted.  Once we have the hold fee and signed lease, we will work with you to coordinate the move-in process.